Knowledge Management – A Fresh Approach

Here's why you should choose 2ci2i to steer your Knowledge Management Project

• 2ci2i provide Knowledge Management consultancy, project and program management for UK, European and Global clients.
  
• We are an independent organisation, experienced in the running of successful Knowledge Management projects. Because we are independent of software solutions providers, we will recommend the solution that best fits your Knowledge Management project budget and the needs of your business, rather than the most expensive solution.
  
• Our own reputation and success in Knowledge Management Consultancy is based upon the satisfaction of our clients. We believe that you will not find an organisation anywhere that is more focused on your needs.
  
• Furthermore, we have unique relationships, such as with our offshore software development partner, that can provide reduced cost customisation of your internal systems, as appropriate.

Our Approach to Knowledge Management
Knowledge Management has the potential to revolutionise the way an organisation operates. This is true, be it a commercial business, a Not-For-Profit organisation or a Public Sector entity. However, because Knowledge Management is not an exact science, because organisations, such as yours, have their own differing cultures, structures, sizes and, of course, people, finding the solution that best matches your needs and gives the best ROI (Return on Investment) is a complex exercise.

In Knowledge Management, there is no “one-size-fits-all”. Our approach is to help you to find the solution that best matches your requirements and gives you the greatest benefits.

We strongly believe in the benefits of Knowledge Management, and the remarkable ROI that can be generated by Knowledge Management programs. Of course, we run our own internal Knowledge Management system, which greatly benefits our own ability to respond efficiently and effectively to support our clients.

• Maximise competitive advantage benefits of Knowledge Management
  
• Eliminate wastage – buy the functionality that best suits your needs, not what your supplier would like to sell you.
  
• Balance the cultural and structural change requirements with the technological needs – Knowledge Management is not all about technology, though it is a critical 20-30% of most projects.
  
• Our approach supports a Learning Organisation culture.
  
• Our focus on knowledge transfer, using your own staff where possible, reduces cost in both implementation and training.
  
• Our approach helps your employees to feel valued, promotes staff retention and hence reduces recruitment costs.
  
• We cut through the politics and power games that come from internal interests associated with managing such projects internally.
  
• Our approach to Knowledge Management ensures that you acquire the systems that improve your organisation’s performance, whilst, by closely designing it to your needs, minimises any chance of project failure that can occur with other, less customer-focused approaches.
  
• We are fanatical about your success. We will not take on any projects that we believe will not succeed. It would not be in our interest or yours.

Our Knowledge Management Services

Consultancy
2ci2i provide product-independent consultancy to assist you in selecting the best fit program and system for your organisation.

Program and Project Management
2ci2i can manage the entire Knowledge Management program, enabling you to effectively outsource its implementation and/or ongoing development and operation.

We strongly support the inclusion of key members of your organisation during all stages, where appropriate, to reduce your cost and internalise knowledge.

Cultural Change
Knowledge Management programs require cultural change to occur in almost all circumstances, if the project is to succeed. Don’t let others tell you otherwise.

2ci2i can assist and advise in constructing an appropriate and cost-effective cultural change program.

We will help you to build effective teams and to foster a positive and cheerful culture, with a “can do” attitude amongst your greatest and most expensive asset - your people.

Communication and Promotion
At 2ci2i, we believe it is important to keep senior management closely informed of progress and adherence to any formulated plans. We have developed a culture of providing you with regular and completely honest reports – the sort of honesty that you may not receive for internally run programs – on a regular timely basis. You will not be kept in the dark.

We also find that, whilst senior management are keen to champion any Knowledge Management initiative, they are keen for 2ci2i to carry out the promotion and education internally. This we will do and will also provide feedback on acceptance and user attitudes.

Low Cost Software Development
Most clients require some bespoke programming around organisation-specific requirements for the technology system or systems that comprise their Knowledge Management system.

2ci2i have, for several years, had a strong and successful working relationship with an EEC based offshore Software Development Company in mainland Europe, who are able to provide highly-skilled software development in many fields at a fraction of the cost of developing in the UK.

We have access to over three hundred skilled developers with a broad range of skills. Development can take place at their site or they can work within your organisation on an ongoing basis.

We believe that this arrangement gives all the benefits of offshore development, without the disadvantages.

• Low cost
• High skill levels
• North-European Culture
• English speaking
• Similar time zone, unlike many offshore locations
• Rapid response – usually the same day
• Managed by 2ci2i or jointly with yourselves

Our approach to Knowledge Management, with our impartial and flexible approach, means that we can be trusted to advise you on the most suitable solutions for your organisation. We highly value two-way trust between ourselves and our clients. We only work with people that we can trust and we’re sure that you do too.

To find out more, with no obligation, please contact us.